Frequently asked questions
Negative balance?
Any negative balance must be cleared. This applies to any currency account. You can convert currencies yourself via the Accounts menu. Currencies are not automatically converted. You can make the necessary cash transfer or place a sell order for at least the same amount. Negative amounts on value da
Lees verderPersonal structured message?
As the IBAN account number for transferring cash to Bolero is the same for all customers, it is essential that you include your personal structured reference when transferring money to your own Bolero account. Transfers without your personal structured message cannot be processed automatically and
Lees verderProcessing time?
Transfers between KBC and Bolero can take up to half a banking day; between different financial institutions it can take up to three banking days. Amounts not yet (fully) settled cannot be transferred. The exchanges only settle trades two trading days after the execution of your order, which is the
Lees verderForeign currency?
You can transfer dollars, pounds, etc. to Bolero in a foreign currency. To do so, select international transfer in your banking application and enter your Bolero account’s personal structured message.
Lees verderTransfer limit?
Outgoing transfers made in the Bolero mobile app are subject to a limit of 25 000 euros per transaction, but you can make several transfers in a row if you wish. The limit for cash transfers made on the web platform is 62 000 euros per transaction. It is not possible to initiate transfers by teleph
Lees verderChange beneficiary?
You can only make cash transfers to your contra account that you linked to your Bolero account. You can change this account number or add a second contra account under Settings in your Bolero app. The contra account must always be a current account held with a Belgian bank.
Lees verderCorporate events?
For communications from the companies in your portfolio on corporate actions on their securities, see Corporate Events under Messages & Actions. You will also receive an e-mail notification whenever there is any corporate action involving one of the securities in your portfolio. Only outstanding co
Lees verderPenny stocks?
Trading in penny stocks and pink sheets is impossible because these orders cannot be guaranteed. The value (less than 0.10 US dollars) can be an indication, as can insufficient market capitalisation or a warning or suspension from the US stock market watchdog Securities and Exchange Commission (SEC)
Lees verderLimit not in line with market rules?
Your limit does not comply with the stock exchange rules, please adjust your limit. Pay close attention to the decimal places: instead of by 0.01, some shares go up or down by 0.02, 0.05, 0.10, 0.20 or more. You can derive this tick size from the market depth by looking at how the different bid or o
Lees verderCan I make regular investments through Bolero?
As of 27 October 2024, Bolero offers you the option to make regular – what we call ‘periodic’ – investments in Exchange Traded Funds (ETFs) listed on the Bolero ETF Playlist. You can choose your preferred investment frequency (monthly, bimonthly, quarterly, half-yearly or yearly) as well as the numb
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